Posted in News on Monday, September 7, 2020 by The Beachcomber Tours Correspondent

Mautourco, our ground handler in Mauritius, is excited to welcome back our guests. They have shared some key components of their health and safety measures that have been implemented to safeguard guests when transferring them to and from their hotels or on their excursions. While we are still waiting for the re-opening of our borders, they are ensuring that all guests and employees’ health and safety are at the heart of this ‘new-normal’ travel experience. 

Here is an overview: 

GENERAL GUIDELINES:

• Temperature checks will be performed before each tour or activity.  When a temperature of 37.8 °C or more is measured, access to the vehicle or premises will be denied and the guest or staff member will be referred to the nearest health office.
• Cashless transactions will be encouraged.
• Wearing a disposable mask is compulsory by employees and guests in public places.
• All staff have been trained to comply with strict guidelines and hygiene measures. 
• All suppliers have been assessed and meet the required local health and safety protocols.
• The Guest Experience document will be available on the mobile app for all in-house guests. 
• The Mauritius Tourism Promotion Authority (MTPA) of Mauritius has implemented a series of compulsory health measures to activate the recovery of all tourism activities. Tourist stakeholders must abide by the new protocols to better service their future guests. Mautourco was awarded its Safe Travels Certificate from the local health and safety authority.

AIRPORT | Arrival & Departure

• All airport counters are equipped with sanitisers, disposable gloves and masks.
• Signage regarding general precautionary measures will be displayed at the counters.
• Regular disinfection of the airport counters will be done before and after the start of each shift and for each flight.
• Temperature checks for all staff will be performed and recorded.
• The use of Mautourco’s mobile app is encouraged for all guests – a QR code will be available to download the app which will be very useful for guests needing assistance from Mautourco during their stay.
• Before departure, online check in for guests’ flights is highly recommended.
• Temperature checks for guests will be carried out before entering the transfer vehicle to and from the airport and by local authorities and staff before takeoff.

VEHICLES | Transfers & Tours

• Wearing of masks for the entire journey is once again mandatory for all guests and staff.
• Temperature checks will be performed on all staff before each assignment and recorded.
• Temperature checks will be carried out for all guests before entering the vehicle for a transfer or tour.
• Controlled entry and exit of vehicles.
• Cashless transactions are encouraged.
• Briefings will be done before the start of an activity or tour.
• Guests to carefully peruse the disclaimers and policies of each tour.
• Hand sanitisers will be readily available and accessible to all guests in all vehicles.
• Thorough cleaning of the surfaces and contact points (e.g. handles) of vehicles’ interiors and exteriors, with the appropriate disinfectants before and after each transfer or tour.
• Complete cleaning and disinfection of all vehicles at the end of each workday.

DURING YOUR STAY

• Meetings will be pre-arranged via the Mautourco mobile app between the guest and Mautourco representative.
• Before the meeting, the mandatory safety requirements will be enforced, e.g. wearing of masks, social distancing and temperature checks.

DISCLAIMER:
These measures are in accordance with the “Sanitary Measures for the Resumption of Activities in the Tourism Sector – 15th June 2020” by the MTPA and are based on the guidelines of the World Health Organization and the Ministry of Health and Wellness. These guidelines are subject to change at any time depending on evolution of the pandemic.